RATP changes its forgotten luggage protocol to reduce disruptions to metro and RER traffic

RATP is adjusting its operational response to the increasing number of alerts for forgotten luggage. The aim is simple: to reduce traffic interruptions without compromising on safety. A new protocol is now in force, promising more targeted management.

Forgotten baggage: changes on the network

Until now, an abandoned bag could block an entire line for long minutes. From now on, intervention will be more localized, with reduced perimeters and traffic maintained as far as possible. As a result, passengers should experience fewer widespread blockages.

At the heart of the change lies a faster, better-equipped system for clearing up suspicions. Dedicated teams will be able to assess risk at defined points, rather than stopping traffic everywhere. However, safety remains the primary decision-making criterion.

This protocol has been drawn up with the Préfecture de Police and Île-de-France Mobilités. It is in line with the Vigipirate framework, with a balance between vigilance and service continuity. In addition, the operator is deploying a reinforced training program for its field operatives.

“Safety first and foremost, but with solutions that preserve passengers’ daily lives.”

Why now?

Disruptions to journeys take their toll on schedules, mental workload and missed appointments. Numerous reports from users have highlighted the urgent need for a more proportionate method. RATP is responding to this need with an adjusted system.

The security context remains demanding, but crisis management has matured. As a result, the operator is counting on better coordination and clearer procedures. Passenger information has also become a pillar of the system.

• Rapid reporting to staff or via official channels.
• Reduced isolation perimeter where possible.
• Doubt detection by trained teams.
• Gradual resumption of traffic, sector by sector.
• Real-time communication on the progress of the situation.

The new reporting procedure

It all starts with a clear signal: a passenger, agent or driver detects a bag without an owner. The command post then centralizes the alert and triggers the appropriate protocol. In this way, the chain of action is set in motion without unnecessary delay.

Whenever possible, the train can return to a point set aside for the intervention. What’s more, isolation can be limited to a single area or track, depending on the configuration. In this way, RATP seeks to limit the paralysis of an entire line.

On site, teams secure access and organize residual traffic. At the same time, announcements specify the most reliable alternative route. As a result, the impact on connections is better controlled.

If doubt persists, the specialized services take over. At this stage, the agent strictly follows the procedure and avoids any direct manipulation. In short, each step is designed to circumscribe the risk, then speed up recovery.

Impact on travelers

In concrete terms, you’ll see more targeted actions and fewer long stops. For example, a platform can be evacuated without closing the entire station. RATP wants to preserve daily journeys, even at peak times.

In-station displays and announcements will be more precise in terms of duration. What’s more, the mobile application and screens will indicate the impacted area and alternative routes. As a result, everyone gains greater visibility and peace of mind.

Maintained safety, improved continuity

The new framework doesn’t diminish vigilance, it refocuses it. In this way, expert resources move towards useful points, rather than blocking everything. This choice reduces discomfort without diluting caution.

Agents benefit from dedicated training and ongoing feedback. In addition, exercises are used to fine-tune coordination between field teams and supervision centers. In short, the operational tool gains in clarity and efficiency.

Security forces can intervene as soon as necessary, depending on the current assessment. What’s more, in complex situations, canine teams can be deployed to assist in the removal of doubt. As a result, the decision-making chain remains robust in the face of the unexpected.

This protocol is accompanied by a cold information campaign in stations and trains. The right thing to do is reminded to limit false positives. The network is aiming for fewer alerts, but a consistently reliable response.

Your reflexes

Locate your belongings before disembarking, even on fast connections. Also, identify your bag with a visible contact, to facilitate repatriation. Identifiable luggage often avoids a costly alert for everyone.

If you discover a suspicious bag, don’t touch it and report it. This will enable an agent to initiate the most appropriate operational sequence. What’s more, following the announcements live will help you adjust your route.

If you’re traveling with children or groups, set up a check-in routine. Then group your belongings together to avoid forgetting them on quick outings. This saves time and fright for everyone involved.

Rights, information and next steps

In the event of an incident, it’s a good idea to keep your credentials and note the time. In this way, the history of the event facilitates processing by the relevant departments. RATP has specified its contact channels to support these procedures.

Field teams remain your priority contacts during an alert. What’s more, the passenger information application relays the key stages of the recovery. In short, the messages aim for clarity: area affected, estimated duration, proposed alternative.

The protocol will be monitored on a regular basis, with adjustments made where necessary. As a result, feedback from users and agents will really count. As such, every useful signal will contribute to continuous improvement.

The network is adapting to the realities of everyday life, while keeping safety at its core. In this way, the Île-de-France operator is seeking a better balance between fluidity and vigilance. RATP intends to consolidate this course over the long term, for the benefit of its passengers.

• RATP