Vinted: the right reflexes to adopt to sell with peace of mind and avoid refund scams

Do you regularly sell items on Vinted? A new form ofscam is now targeting the platform’s sellers. This particularly vicious scam uses artificial intelligence to trap its victims.

A growing scam on Vinted in 2026

Scammers have found a formidable method of deceiving sellers. They place an order for an item, then claim to have received it in poor condition. To support their claim, they use images generated by artificial intelligence.

These faked photos show the allegedly damaged item. The seller, caught off guard, finds himself in a tricky situation. He has to prove that his parcel was in perfect condition at the time of dispatch.

This technique is particularly effective, as AI images are becoming increasingly realistic. As a result, it becomes difficult to distinguish a real photo from an artificially generated image.

“Scammers use AI-generated images to make it look like the item arrived damaged.”

How exactly does it work?

The process is simple but highly effective. The malicious buyer receives the package in good condition, then generates a false image of the item. He then contacts customer service to request a refund.

In this way, the seller loses both his item and his money. The platform, faced with apparently convincing visual evidence, may decide in favor of the buyer. This leaves the seller with no apparent recourse.

• Scammer buys an item on the platform
• He receives the parcel in perfect condition
• It generates a false image with AI showing a defect
• He claims a refund from customer service
• Seller risks losing item and payment

Can Vinted sellers protect themselves?

Faced with this growing threat, it’s important to take several precautions. Before shipping, take detailed photos of your item from every angle. These should show the exact condition of the product.

In addition, film yourself packing the parcel. This video constitutes solid proof in the event of a dispute. Don’t forget to photograph the closed package with the shipping label visible.

Some sellers now choose to add traceability features. A simple piece of paper with the date and your pseudonym can make all the difference. These details make it more difficult to fabricate false evidence.

Keep a record of all your exchanges with the buyer. Messages can reveal inconsistencies in the buyer’s version of events. This vigilance will help you make your case to customer service.

What to do in the event of an attempted scam?

If you are a victim of this scam, act quickly. Immediately contact Vinted customer service with all your evidence. Explain the situation clearly and provide photos and videos.

Remain calm and factual in your exchanges. Our teams are increasingly aware of this type of fraud. Your case will be examined carefully if you provide concrete evidence.

Artificial intelligence at the service of crooks

This scam illustrates a worrying phenomenon. AI tools, accessible to all, are becoming weapons for fraudsters. The technology that was supposed to simplify our lives is also being used for malicious purposes.

The images generated are now stunningly realistic. However, there are a few clues that may betray their artificial origin. Blurred details, strange textures or inconsistent shadows deserve your attention.

Retail platforms need to adapt to this new reality. AI image detection tools may soon be available. In the meantime, caution remains your best protection on Vinted.

This situation is a reminder of the importance of documenting every sale. A few minutes’ preparation can save you weeks of hassle. Your vigilance is the first line of defence against these new forms of fraud.

• Vinted