RATP: how to obtain the official attestation to justify your late arrivals at work

Every morning, millions of Parisians take to the platforms of the metro, hoping to get to the office on time. However, between technical incidents and unforeseen disruptions, delays are often just around the corner. RATP now offers a practical solution to help users justify these inconveniences to their employers.

A daily routine punctuated by the vagaries of the Paris metro system

Taking the metro in Paris isn’t always a pleasure. Between crowded trains and unexpected stops, journeys can quickly turn into a nightmare. What’s more, in recent years, the price of the Navigo pass has risen to levels that many consider outrageous.

This high fare is all the more sobering when you consider the number of disruptions experienced on a daily basis. As a result, many users feel frustrated by a service for which they are paying a high price. Fortunately, there’s a new trick that just might make up for it.

The Paris transport authority is well aware of this problem. As a result, it has set up a dedicated service to meet the expectations of penalized passengers. The aim of this initiative is to sort out the real from the fake excuses for delay.

“You can generate your delay certificate directly online on the site. Simply enter the line concerned, the date and time of the disrupted journey to obtain your slip.”

Some lines more problematic than others

It has to be said that the Paris network provides many services to its residents. Some lines and stations are even among the best in the world. What’s more, punctuality is improving year on year on several routes.

We’re thinking in particular of the significant progress made on line 8, which still stirs the emotions of regular customers. However, some lines are still lagging behind and regularly causing problems. Line 6, line 13 and the RER lines are among the network’s worst performers.

• Line 6 is subject to frequent disruptions due to its overhead layout.
• Busy line 13 accumulates rush-hour delays
• RER A and B suffer regular technical incidents
• Tramway lines can also be affected by hazards
• All 16 metro lines, including bis, are covered by the service

An official certificate to prove your good faith

RATP has set up a dedicated page for downloading delay certificates. This service is aimed at all users who have suffered an incident on their line. In other words, you can finally prove that your delay was not your fault.

Obtaining this document couldn’t be simpler. All you have to do is complete an online form, which takes no more than 1 minute 30. Then download the certificate and present it to your employer.

This proof shows that your delay is totally beyond your control. In other words, it would be unfair to penalize you financially or otherwise. This official proof is a game-changer for many employees.

Which lines are covered by this service?

This request can concern any line managed by the Paris transport company. Specifically, this includes all 16 metro lines, including the “bis” lines. RER lines A and B are also covered.

Streetcar lines also fall within the scope of this service. As a result, a large proportion of the daily journeys made by the people of Ile-de-France can be certified. This should help a good number of penalized users.

Why this initiative is changing users’ lives

Until now, some users have abused the metro excuse to justify their constant lateness. This created a climate of mistrust between employees and employers. Now, RATP ‘s new service makes it possible to distinguish genuine incidents from false excuses.

For honest employees, this certificate represents real protection. In the absence of tangible proof, they were directly held responsible for any delays. In some cases, this could even justify unjust salary deductions.

RATP ‘s new system brings a new balance to relations within companies. Employers now have a reliable tool for verifying their employees’ claims. At the same time, bona fide users can defend themselves effectively.

This initiative is part of a wider drive to improve relations between the company and its users. Despite fare increases, efforts are being made to compensate for daily inconveniences. Let’s hope that overall punctuality continues to improve in the years to come.

• RATP