Vacuum cleaners: massive recall due to fire hazard, check your model urgently

Households are questioning the safety of their vacuum cleaners after a series of alerts. Popular models are the subject of a preventive recall. The aim is simple: to avoid any incidents in the home.

Current recall: models concerned and reasons

According to the notice published on RappelConso, several Rowenta upright vacuum cleaner references present a risk of overheating when charging. The brand’s owner, Groupe SEB, has launched a safety action. Distributors are informing their customers by e-mail and in-store displays. The vacuum cleaners concerned must be switched off immediately.

The recall concerns specific batches, identifiable by the label near the handle. To check, note the model and serial number. Then compare them with the information provided by the manufacturer. In case of doubt, our customer service team will guide you step by step.

The risk relates to the lithium-ion battery and its charging module. As a precaution, do not recharge the device until you have confirmed this. Also, keep the appliance in a well-ventilated place, away from flammable materials. Some vacuum cleaners have already been insulated by retailers.

“User safety comes first; stop use and contact support.”

What to do at home now

Start by unplugging the device and removing the battery, if removable. Then photograph the label and proof of purchase. This will speed up the after-sales service process. However, for vacuum cleaners purchased online, the procedure remains the same.

Brands offer exchange, repair or refund. For these vacuum cleaners, the service is free of charge. So, if possible, keep all accessories and packaging. On the other hand, do not dispose of the battery with your household garbage. Dispose of it at an approved collection point.

• Switch off the power supply and keep the unit away from sources of heat.
• Note the model, batch number and take photos.
• Contact the after-sales service or the store to find out how to proceed.
• Ask for a certificate of exchange, repair or refund.
• Take the battery to a waste collection center or authorized depot.

Models concerned, sheet by sheet

Several Rowenta references are cited in the review. These include the X-Force Flex 14.60 and X-Force Flex 15.60. Owners are invited to stop using them and contact the brand. These vacuum cleaners are among the best-selling of recent years.

Rowenta – X-Force Flex 14.60 (Upright vacuum cleaner). Reference to be checked on the label; discontinue use and follow the return procedure.

Rowenta – X-Force Flex 15.60 (Upright vacuum cleaner). Contact customer service for a free inspection and exchange if necessary.

These devices were sold by major distributors and on e-commerce sites. In addition, some sales date back to the previous year. Communication continues as updates are issued. Vacuum cleaner users should keep a close eye on batch numbers.

Products sold at Lidl

The recall also affects Silvercrest appliances sold at Lidl. Here again, the approach is preventive and aimed at customer comfort. The instructions are similar to those for other models. As a result, Lidl is offering a no-cost solution for the vacuum cleaners concerned.

Silvercrest – Silvercrest Cordless Carpet Cleaner (Vacuum cleaner, 20 Volts, carpet and upholstery cleaner, €89.99). So, product sold at Lidl: stop using it and return it to the point of sale for information and care.

Silvercrest – Silvercrest hand vacuum cleaner (hand vacuum cleaner, 12-volt power supply, 400-ml tank, various accessories, €14.99). Return to store recommended, with refund possible on presentation of product.

Stress-free equipment tips

Considering a new purchase? Choose brands that communicate clearly on safety. For example, check for a removable battery and thermal protection. Vacuum cleaner comparisons based on independent tests help you sort through the choices.

Always read the charging instructions and observe the specified times. Also, avoid unofficial chargers and outdated power strips. Store the device on a hard surface, away from heat. In short, a little care goes a long way.

Keep an eye on RappelConso and company newsletters. That way, you’ll be the first to know about any vacuum updates. If you notice any unusual noise, smell or heat, unplug immediately. Contact our after-sales service before using your vacuum cleaner again.

• Vacuum cleaners